Cancellation Policy

Zed Airlines has established this Cancellation, Rebooking and Refund Policy to clearly explain the conditions applicable to passenger tickets.

By purchasing a Zed Airlines ticket, the passenger acknowledges and accepts the fare rules applicable to the fare selected at the time of purchase.

1. FLIGHT CANCELLATION BY ZED AIRLINES

If a flight is cancelled by Zed Airlines, the affected passenger may choose between:

• a full refund of the eligible amount paid for the ticket corresponding to the cancelled flight; or

• rebooking on an alternative flight offered by Zed Airlines, without a rebooking fee when the change results exclusively from a cancellation made by the airline.

If an alternative flight is offered and the passenger decides not to travel, the passenger may request the applicable refund for the cancelled flight.

Restrictions applicable to non-refundable fares relate to voluntary cancellations made by the passenger and do not remove rights applicable when the airline cancels the flight.

2. VOLUNTARY CANCELLATION BY THE PASSENGER

When a passenger voluntarily decides to cancel a trip, the rules of the purchased fare will apply.

ECONOMY STANDARD

Refund: Not permitted.

In the event of a voluntary cancellation by the passenger, the Economy Standard fare is non-refundable unless otherwise required by applicable law.

Rebooking: USD 100.

Rebooking must be requested no later than 1 day before the scheduled departure date.

Any applicable fare difference may be charged if the newly selected fare is higher than the original fare.

Included baggage:

• 1 checked bag up to 23 kg;

• For INF (infant), baggage allowance up to 10 kg, subject to the applicable booking conditions.

ECONOMY FLEX

Refund: Not permitted.

In the event of a voluntary cancellation by the passenger, the Economy Flex fare is non-refundable unless otherwise required by applicable law.

Rebooking: Free.

No rebooking fee will be charged for permitted changes under an Economy Flex fare.

An applicable fare difference may still be charged if the newly selected flight or fare is higher than the original fare.

Included baggage:

• 2 checked bags up to 23 kg each.

3. NO-SHOW

A passenger who fails to appear for a scheduled flight and has not changed the reservation within the applicable deadline may be considered a no-show.

Non-refundable tickets are not eligible for a fare refund in the event of a no-show unless otherwise required by applicable law.

4. REBOOKING

All rebooking is subject to seat availability.

For Economy Standard, a USD 100 rebooking fee applies, provided the change is requested no later than 1 day before departure.

For Economy Flex, rebooking is free.

Any applicable fare difference may be charged.

5. REFUNDS WHEN ZED AIRLINES CANCELS A FLIGHT

When a refund results from a flight cancellation by Zed Airlines, the eligible amount will be returned to the original form of payment whenever technically possible, in accordance with applicable financial procedures and legally required processing periods.

If the ticket was purchased through a travel agency or another authorized sales channel, the refund may be processed through the same channel used to issue the ticket.

6. OPERATIONAL CHANGES

For operational, weather, safety, regulatory, airport, air traffic control or other circumstances affecting flight operations, schedules, routes or flights may be changed or cancelled.

In such circumstances, Zed Airlines will provide the applicable options based on the status of the flight, the ticket conditions and passenger rights under applicable law.

7. HOW TO REQUEST A CHANGE OR REFUND

Passengers must contact Zed Airlines or the authorized sales channel through which the ticket was purchased and provide the information required to identify the booking.

Eligibility for a change or refund will be determined based on the purchased fare, flight status, timing of the request, use of any portion of the itinerary and applicable law.

8. FARE SUMMARY

• Condition — Economy Standard — Economy Flex

• Voluntary cancellation — Non-refundable — Non-refundable

• Rebooking — USD 100 — Free

• Rebooking deadline — Up to 1 day before departure — Subject to booking conditions

• Checked baggage — 1 × 23 kg — 2 × 23 kg

• Cancellation by Zed Airlines — Full refund or alternative flight — Full refund or alternative flight

9. FINAL PROVISIONS

This policy must be read together with the fare conditions displayed during the booking process and the other applicable Conditions of Carriage of Zed Airlines.

Nothing in this policy limits any mandatory passenger rights granted under applicable law.

Zed Airlines